Connecting consultation, products and follow-up
Digital Seed built a CRM for Yeotaskin that brings AI assistance and human consultants into the same customer workflow. It connects the initial discussion of facial skin-sensitivity concerns with product conversations and the follow-up that comes afterwards.
AI assistance with human review
The system helps identify skin-sensitivity concerns for consultants to review as part of the consultation. Human involvement remains central to interpreting the customer’s needs and guiding the product conversation. The AI supports the consultation workflow; it is not presented as a medical diagnostic tool.
A CRM organised around consultant activity
The CRM helps consultants manage sales conversations and follow up in the context of the products discussed with each customer. This keeps the consultation and subsequent product follow-up connected.
A sales AI bot for ongoing follow-up
A sales AI bot supports follow-up on customer activities, alongside the consultants. The workflow combines automated assistance with human attention so that the team can continue the conversation beyond the initial consultation.
What we built
- AI-assisted intake of facial skin-sensitivity concerns.
- Human consultant review and product conversations.
- A CRM for consultant sales activity and product-based follow-up.
- A sales AI bot supporting ongoing customer follow-up.